Membership FAQ's


We've listed some frequently asked questions about our Membership below. If you have any other questions, please get in touch.

  • What are my payment options?
    We offer either a Monthly or Annual Membership plan. Once you’ve selected your preferred plan, our system will prompt you to enter your credit card details and will automatically renew your payment at your selected time interval (monthly or annually). If you are unable to pay via credit card and would like to be invoiced, we can issue an invoice for the full 12 months only. Please contact us to arrange.

  • Can I join as an organisation?
    Our Professional Plan is designed for organisations with 4 or more users. Multi-user discounts are available as part of this plan, so please enquire about this option today if you believe multiple members of your organisation would benefit from regular marketing training and support.

  • Do I have to be in Australia to join?
    Interactive Minds Membership is run completely virtually so you can be part of it from anywhere in the world! All you need is an internet connection, email access and access to Zoom to participate in our online sessions.

  • I’m somewhat new to marketing, will the training sessions be way over my head? Our regular online training sessions are perfect for marketers at all stages of their career. They cover both strategy and tactics related to a range of topics affecting modern marketers and are run by experienced marketing specialists. During these sessions, you’ll have the opportunity to ask our trainers specific questions about the content using the chat feature to get a deeper understanding or seek clarity on specific points.

  • How much time do I need to dedicate to my Membership?
    How much time you invest in your ongoing development is up to you. Interactive Minds Membership is designed to take the guesswork out of professional development by providing specially curated training and support sessions that will empower marketers to continually learn and grow professionally by staying focused on what matters. To get the most value out of your Membership, we encourage you to either attend the live sessions (max 3 hours per month during business hours) or set aside time to watch the recordings in the Online Membership Portal. This will ensure you are keeping up-to-date with best practice marketing techniques and emerging trends.
  • Where do I watch/access all the content I get as part of my membership?
    We host all our sessions and bonus content inside our Online Membership Portal accessible at which members can log in to anytime, anywhere. When you become an Interactive Minds member you’ll get instant access to the Portal so you can begin learning right away. We’ll also email you a skimmable fortnightly Snapshot Update which contain direct links to recommended training content and industry trends, enabling you to stay focused on what matters.


  • What is a How-To Training Session?
    A How-To Training session is a practical, tactical online training session run by an experienced marketing specialist. Ranging from 15-60mins in duration, and conducted live via a Zoom video call, these sessions take a deep-dive into all the important topics affecting modern marketers and their teams. How-To training sessions are designed to equip members with the understanding, strategies and know-how they need to take what they’ve learned and apply it directly into their own business. Recordings of each How-To Session will be made available within 24 hours in our Online Membership Portal.

  • What is an Expert Panel Q&A Session?
    An Expert Panel Q&A Session is a live online session conducted via a Zoom video call that gives you the opportunity to have your specific questions answered by our panel of three expert marketers. We have selected experts from around the world who will offer diverse perspectives and give you advice on whatever marketing problem or approach you’d like support on. Each month, we will advise which panellists will be involved in the upcoming Q&A session and ask you to submit your questions via an online form prior to the session. During the live session, you can log on to the discussion and watch the panel answer your questions in real-time.

  • How do I submit a question for the Q&A Session? 
    We will email you in advance of each session and provide you a link to submit your question to the panel. Please ensure you consider who will be on the panel you are attending when submitting your questions. We will do our best to answer all questions submitted and in order to be efficient, may combine two or more similar questions to discuss. Recordings of each Expert Panel Q&A will be made available within 24 hours in our Online Membership Portal.

  • How long are the live sessions?
    How-To Training sessions run from between 15 to 60 minutes and our Expert Panel Q&A run for approximately 45 to 60 minutes depending on the volume of questions received.

  • What time will the online sessions be?
    We will run the online sessions at a variety of times so that as many people as possible can participate. These will change depending on the location of the marketing experts and will generally be held within normal business hours (AEST).

  • What if I can’t make the live sessions? Can I watch the recordings?
    If you can’t attend a session live, you can watch the recording at any time on desktop or mobile in our Online Membership Portal or listen to the audio recording.

  • What discounts will I receive as part of my Membership?
    Members will receive 15% off their ticket to all Interactive Minds seminars and The Digital Summit. You’ll be provided with a special promo code to use.

  • Are there membership terms and conditions I need to be aware of?
    Yes, please refer to them here.

  • Who can I contact for help?
    If at any time you need to contact us, please do so here:

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